Shipping Policy
Thank you for shopping with Nestora! We are committed to providing a smooth and reliable shipping experience.
Order Processing
- Orders are processed within 3-5 business days after payment has been confirmed.
- Orders are processed Monday through Friday (excluding holidays).
Shipping Times
Please note that shipping times are estimates and may vary due to customs, weather conditions, carrier delays, or high order volumes.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the selected shipping method. We may also offer free shipping on qualifying orders during promotional periods.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to become available.
Delayed or Lost Shipments
If your order has not arrived within the estimated delivery time, please contact us. We will work with the shipping carrier to locate your package and assist you as quickly as possible.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before placing your order. We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.
Customs and Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your country’s customs authorities. These charges are the responsibility of the customer.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged item and packaging so we can assist you promptly.
Contact Us
If you have any questions about your shipment or this Shipping Policy, please contact our customer support team through our Contact Us page or by email. We are always happy to help.